![]() There is a current issue with the installer where it does not accept lower case characters.įix - Coming in SP02, but can implement manually for now In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. ![]() ![]() ![]() The correct path to the DLL should be: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x8keydecoder.dll. You want to make sure that the "path" key is pointing to the valid path for the keydecoder.dll. HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll To check this, launch run regedit and navigate to the following location: If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. Installing with Dashboard Design 2011 or Presentation Design 2011 If any of these are installed, then please remove them before attempting to install Crystal Reports 2011. You can check this by using the Add / Remove Programs dialogue. If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. = Resolution Options Windows XP
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